ACHATS EN EUROPE SUR 
Q&A
All
Product information and storage
Online orders
In-store purchases
How long do your products last?
Our products last for two years when unopened. Once opened, they should be stored in the fridge and consumed within one year. The expiration date and batch number are located at the bottom right of the label.
Are your products gluten-free?
All our products are guaranteed gluten-free! The sauces containing beer are made with gluten-free beer.
Are your products vegan?
Except for the Formica Fortis hot sauce, all our products are vegan.
Are your products organic?
Unfortunately, our products are not certified organic. However, we don’t put anything in our products that we wouldn’t eat ourselves!
Do your products contain allergens?
Our products may contain the following allergens: sesame, soy, mustard, and sulfites. For each sauce, you can find the ingredients listed on the product page.
What is the Scoville scale of your sauces?
We do not specify the Scoville scale of our sauces. The heat is indicated by a scale ranging from 1 to 5 peppers.
For the Challenge Box, here are some guidelines:
- Sauces 1 and 2 contain peppers below 100,000 SHU
- Sauces 3 and 4 contain peppers between 100,000 and 350,000 SHU
- Sauce 5 contains peppers around 550,000 SHU
- Sauces 6, 7, and 8 contain peppers between 600,000 and 1,000,000 SHU
- Sauces 9 and 10 contain a lot of peppers ranging from 1,000,000 to 1,600,000 SHU
My maple syrup has crystallized, is that normal?
Crystallization is a normal phenomenon in maple-based products. It occurs when the sugar content is too high relative to the water content during production.
We recommend placing your bottle of maple syrup in a warm water bath to eliminate the crystals. You can also collect the crystals and use them as sugar!
In which product can I find Scorpion pepper?
In which product can I find Ghost Pepper (Bhut Jolokia)?
In which product can I find Carolina Reaper pepper?
Unfortunately, we do not yet produce a sauce with this pepper.
From what amount is free shipping offered?
Free shipping is offered on purchases over $75 on the website.
I live in Europe, can I place an order?
I received the shipping confirmation email, but the tracking number isn't working.
The tracking number is generated automatically when we prepare your orders. However, it only becomes active when Canada Post picks up the package from our warehouse. There may be a 24-hour delay before the tracking number becomes active.
When will I receive my order?
Order processing generally takes 1 to 3 business days (excluding peak periods). Shipments are then sent by Canada Post within 1 to 3 business days as well.
I just received my order, but my products are broken. What should I do?
In case of breakage, you can write to us at [email protected] by attaching a photo of the damage along with the order number.
I just received my order, but there is a mistake with the products. What should I do?
Can I purchase directly at the production site?
Yes, you can come to purchase our products from Monday to Friday between 9 AM and 5 PM at 2251 Dandurand Street in Montreal. Please note that this is not a shop; you will be welcomed at our factory. We recommend calling (438) 943-0919 when you are in front of the building, and we will come down to let you in.
Where are the nearest points of sale to my location?
To find nearby points of sale, just check out this interactive map.
I am experiencing an issue with a product purchased in-store. What should I do?
Unfortunately, we are not responsible for sales made through third-party retailers. In case of an issue after a purchase, we recommend contacting the concerned retailer.
I would like to sell your sauces in my store / use your sauces in my restaurant. How can I proceed?
For any B2B inquiries, you can write to [email protected]. Our sales team will get back to you.